24/7 support on each & every IT related problems
Site survey & Inspection, Health Checkup
On-Site/Hardware Support
Operating System Migration
Service Desk
Resident Engineer Support
Network Integration & Cabling Support
Remotely Hands & Eye Support (RHES)
C7 TechSolutions is one of the Growing start up IT service consultant and service providers that aim to customize solution according to your problem. Our prime focus is quality deliverance whether our interaction is of short term or long term.
We promise to treat our associates and customer & client honestly, fairly, and with respect. We promise to deliver exceptional service to our Customers & Client and strive to provide the very best quality of services and products to ensure value to them. We promise to maintain open communication, working in a partnership with our Customer & client to meet their expectations. We promise to meet our Customer & client proprietary information,
We pledge to move a step ahead to assist you in achieving your desired target. We work 24/7 hours to provide support in solving every kind of problem related to IT. Here are some of the reasons to let you trust in us
We are operational active 24/7 of the year. Provide services with professional, lowest down time, and cost effective.
We assist remotely and virtually all across the India. We will provide solution to your problem within your comfort zone.
We have team of multi skilled resources. 300+ Filed Engineers are active across the India.
Our coverage across 700 + Pin codes across the India.
Service providers need SLAs to help them manage customer expectations and define the severity levels and circumstances under which they are not liable for outages or performance issues. Customers can also benefit from SLAs because the contract describes the performance characteristics of the service, C7 TechSolutions understood the SLAs and always keep on high priority, below are the Customizable Service Level Agreements available with India support.
24x7 Telephonic support
Repair in 6 Hours
15 minutes response time
24 x 7 x 365
4 hours on-site response for hardware & software support
15 minutes response time
 9x5 Monday- Friday
9 AM – 6 PM IST
8 hours on site response for hardware & software support
15 minutes response time
 9x5 Monday-Friday
Next business Day on site for hardware & software support
15 minutes response time
C7 TechSolutions services are customer’s IT management responsibilities and functions as a strategic method by defining SLA’s, with better manageability and enriching user experience. This includes various support and maintenance activities, Hardware & software activities,
Our Services has brought flexibility, cost-savings, and efficiency throughout our customer base.
C7 TechSolutions have a team to perform Site surveys & inspections of an area where work is proposed, to gather information for a design or an estimate to complete the initial tasks required for an outdoor activity. It can determine a precise location, access, best orientation for the site and the location of obstacles. The type of site survey and the best practices required depend on the nature of the project.
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Managing a company in is very tedious job and C7 TechSolutions understands this very rightly. our onsite resources service provides the facility of technical skills at your own facility and that too in lowest effective budget and time range. We take this fact into account that for someone is not in their budget to have in home technical support or hire someone to deal with the IT requirements. For this very reason C7 TechSolutions is offering the best onsite/hardware services at the effective price and that too at your convenience places.
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Under migration service C7 TechSolutions is providing following services to their valuable clients.
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C7 TechSolutions is providing Service Desk support for 24/7 on Monthly/Yearly basis. It will help your Business end to end & cost costing & space optimize options for other companies, C7 TechSolutions service desk will operate as an individual help desk, make sure on the SLA achievement, even customized help centers for each department to deliver a cohesive brand experience customer.
Ticket will receive by E-mail to servicedesk@c7techsolutions.com
Service Desk team will response to the tickets within 15 Mins
Team will discuss with User/Spoc & fix ETA (estimated time of arrival)
Team will align to the respective Engineers accordingly to the skill set
Technician will arrive and perform the required actions per the service ETA
If parts are needed, device is OOW/Warranty, Technician will log ticket with OEM
Our Backend / Technician will follow up with OEM till the ticket resolve/closed
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The Resident Engineer is responsible for performing detailed technical analysis in our core and expanding disciplines for customers. This individual leverages personal technical experience, expertise, and sound engineering practices to provide high quality technical work on time. This person will also be expected to offer alternative engineering solutions and identify areas for improvement relevant to assigned projects and technical activities. The Resident Engineer may be assigned a specific task within a larger project to lead as needed, which will include overseeing the technical activities of a small team. In support of this activity, this person will be responsible for preparing relevant report and supporting both internal and external briefings.
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Networks are the circulatory and nervous system of your datacenter. While individual components may be relatively simple, the network as a whole is a universe unto itself and can be a never-ending support assignment. It doesn’t help that in the networking space, even the OEMs don’t normally provide onsite technicians; support responses from the OEM can be inconsistent, and when it comes to system maintenance you must either find a solid network support provider or handle your network monitoring, error management, and break-fix activity yourself.
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Remotely Hands and Eyes Support (RHES) service is a premium service offered by C7 TechSolutions to Customers. In a scenario where a customer has its hardware kept at Datacenter, remotely troubleshooting the problem may require some physical onsite involvement. RHES enables customers to minimize the cost of sending an engineer onsite which in turn causes lots of delay and expenses.
As the customers would need some intervention by the personnel allotted he can contact him/her through mobile / e-mail. The control would primarily remain with customers; they can virtually have a physical control over equipment’s.
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