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Skills and Experience Required
• Desktop/Laptop/IMAC Support,• Analysis of hardware & software for troubleshooting purposes,• Check the functionality of cabling, systems and connectivity,• Analysis, processing and if necessary, forwarding of faults,• Troubleshooting and recovery of the cooperativeness and functions within theframework of the contracted service level,• On-site configuration Amendments and changes of configuration to restore functionality, Maintenance of the knowledge database,• Work according to implemented processes,• Cooperation with the End user at the site• Smart hand and feet support for additional IT services, such as network and telephony Identifying, repairing, resolving• Troubleshooting and resolving desk side issues reimaging computers/hard drives, backing up • Move equipment associated with escalated help desk incidents and service requests.• Coordinate with Vendor for Hardware repairs and replacements• Knowledge of mobile device support• Knowledge of networks, telecom, and compute/storage. • Knowledge of MacOS & iOS environment & administration. • Advanced understanding of the MacOS imaging & end-point deployment process.
• Diploma or equivalent certification• 2-3 years of experience in End user support environment.• Prior experience on Desktops, Workstations, Mobile devices and Notebooks• Installation and configuration – Desktop / Laptops, Mobile devices• Excellent skills in user IT infrastructure – Desktops, Laptops and Mobile devices• Strong technical skills in Microsoft Windows desktop/Laptop operating systems.• Effective communication by Engineer in English and local language• Good Analytic/Troubleshooting Skills.• Good Customer Support Skills.• Collaboration experience including remote control of PCs.• Deliverables to include ensuring the proper levels of run and maintain support and hands on assistance for IT infrastructure projects /upgrades (workstations)• Strong Microsoft Office skills (Outlook, Word, and Excel with good experience onWindows 7 and 10 OS)• Thorough understanding of Outlook’s calendaring tool• Understanding of Exchange functional accounts and how they are used within Microsoft technologies.• Knowledge of M365 including share-point and MS Teams• Proactive and a good team player, with a positive working attitude and able to follow instructions• Able to work independently and work as a team• Able to adapt to a dynamic working environment quickly• Able to work shift hours